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Terms & Conditions
Warranty and Conditions
Most of the goods supplied by Nano Catering Solutions are under manufacturers one-year parts only warranty (unless otherwise stated or agreed and from date shown on invoice). The warranty applies to UK mainland only. The warranty does not apply to glass, light bulbs/tubes, wear and tear, damaged or misused items. In the event of a breakdown within the one-year warranty period, we will supply all necessary parts to you, if any units are redeemed unfit by our engineer and needs replacing warranty would still remain from original purchase date and will not restart. If the product is carrying back to base warranty, the customer must send the item back to where Nano Catering Solutions assigns the address to be. The cost of delivery will be customers responsibility.
The warranty becomes invalid if non-approved parts are fitted and if the equipment is used other than for its designed purpose. The warranty is not transferable and lies with the original purchaser and the site address where the goods were delivered to.
Once agreed by the customer on special orders Nano Catering Solutions does not accept any responsibility for the difference in shades of colour as ordered, although we do try our upmost to match any colours that have been ordered we cannot guarantee a 100% match.
Our standard delivery is made by one driver and usually takes 2-3 working days for UK mainland and excludes surrounding islands (on certain postal codes in Scotland delivery charges may apply) and includes off-loading only. It is the customers own responsibility to take the goods indoors,
Therefore, it is advisable that customer checks with their dealer, what if any special conditions apply to the product being purchased. Please note it is your responsibility to check that the goods physically fit the site, should you have any queries regarding access etc. Please contact our transport department and we will do our best to assist.
All goods must be checked and signed for by the customer upon delivery as Nano Catering Solutions will not take any responsibility for damaged to goods if signed for by the customer as unchecked.
All deliveries are subject to there being a reasonable place for parking and unloading of the vehicle. Should a site survey be required, this can be done by us for a small charge.
For 2-man deliveries please allow 3-4 working days and consists of taking the goods inside, removal of the packaging and positioning of the goods and excludes any glass assembly. To save unnecessary charges it is the dealer’s responsibility to carry out site checks prior to delivery to check for any obstructions which could lead to an aborted delivery, for further information on obstructions please call the office on 0113 8823188
Please see below charges for 2-man delivery:
Restocking charges: There will be a minimum of 25% re-stocking charge for any aborted deliveries that has occurred due to no fault of Nano Catering Solutions.
35% restocking charge applies to the parts and items cost less than £400.00 plus the cost of delivery.
There will also be a minimum of 50% charge for the special orders and non-stock items. In addition, goods must be returned to our warehouse in its original packaging undamaged, by the customer.
Next day and special deliveries
Next day and timed deliveries are available at an extra cost, for next day deliveries orders must be placed before 12pm, for changes please call the office on 0113 8823188 or email@example.com
Delivery prices were correct at the time of publication, however, Nano Catering Solutions reserve the right to correct any misprint or advertised prices to co-inside with any fuel charges or increase in transport before an order is placed unless otherwise agreed.
Technical information specifications and appearance
Whilst every effort was made to verify the technical information in this catalogue, we would point out that such information is supplied by each manufacturer direct from the factory. We cannot be held responsible for errors or omissions in this date.
Manufacturers reserve the right to change specifications, model number and appearance of any model without prior notification. We cannot therefore be held responsible for any such changes following the production of this catalogue.
All cooking and cooling equipment must be installed, fitted and maintained by qualified engineers. A gas safe certified engineer must be employed where a gas appliance is fitted, and the extraction system should be fitted with interlocking system otherwise warranty conditions will not apply.
UK WEEE Regulations
UK WEEE Regulations: SI2006/3289 Waste Electrical and Electronic Equipment Regulations 2006 as modified by any subsequent legislation.
Nano Catering Solutions sells its products either retaining the producer’s obligations under the WEEE regulations or with customer taking on those responsibilities. In either case the customer must clearly state which of these options they require, and this must be documented.
The customer must agree to disclose this agreement to any subsequent purchaser(s) of this equipment, as required by regulations.
The purchaser agrees to absolve Nano Catering Solutions from its obligations under the UK WEEE Regulations which require Nano Catering Solutions to be responsible for financing the collection treatment, recovery and environmentally sound disposal of any product supplied before the 31st August 2005, (or outside the scope of WEEE regulations) subject to payment of its current disposal fees.